Refund policy

EXCHANGE POLICY

ALL SALES ARE FINAL

We do not accept returns or issue refunds. Eligible items may be exchanged within 14 days of delivery.

EXCHANGE ELIGIBILITY

To qualify for an exchange, the item must be unused, unworn, unwashed and returned in its original condition with all tags and packaging included. Proof of purchase is required.

To request an exchange, please contact us at baguette.pouch@gmail.com within 7 days of delivery. Items sent without prior approval may not be accepted.

EXCHANGE SHIPPING

Customers are responsible for the cost of returning the original item and shipping the replacement item. We recommend using a tracked shipping service, as Baguette Atelier is not responsible for packages lost in transit.

Exchanges are subject to product availability. If the requested replacement is unavailable, store credit may be offered.

DAMAGED OR INCORRECT ITEMS

Please inspect your order after delivery. If your item arrives damaged, defective or incorrect, contact us within 7 days and include your order number and clear photographs. We will review the issue and arrange an appropriate replacement or resolution at no additional shipping cost.

NON-EXCHANGEABLE ITEMS

Used, worn or washed items cannot be exchanged. Personalized, custom-made, final-sale items and gift cards are also ineligible for exchange unless they arrive damaged, defective or incorrect.

CONTACT

For exchange questions, please contact us at baguette.pouch@gmail.com